I am a content strategist, content designer, information architect, UX writer, API writer, and user researcher.

With extensive experience in the heavily regulated healthcare and supply chain industries, I am an expert at explaining complex systems to users across a broad spectrum of technical expertise, from non-technical end users to extremely technical developers.

While my background is primarily in technical writing and communication, over the years I have spent a lot of time in the UX world: writing UI copy and UX content, contributing to design systems, defining user flows and user journeys, developing rough wireframes, and conducting user research and usability testing.

I thrive on learning new industries, products, and user groups, and I can easily transition between writing and product design. My favorite place to be is squarely in the middle of both. Take a look at my portfolio and contact me if my skills align with your needs.

Work experience

TraceLink, Inc. | June 2017 to Present

Technical Content Strategist

  • Define the styles and standards for all technical documentation, UI text, and IA across 42 products 

  • Lead writing projects for new products (UI and API documentation) by collaborating with other writers, coordinating release schedules with product teams, and reviewing all content for quality and consistency; wrote the first version of the documentation for 5 new products

  • Mentor other writers by performing 50+ editorials per year, conducting regular one-on-one sessions, and developing biweekly team trainings based on trends seen in the documentation

  • Maintain 30+ team wikis to account for all process and training needs

  • Lead internship program by developing project plans and training, reviewing and providing feedback, and ensuring interns leave with a complete project for their portfolios

  • Consult with product and UX on the IA and navigation patterns of the platform

  • Research new documentation types, enhancements, designs, and styles; develop and propose plans to implement them; lead the implementation

  • Coordinate with other content teams to ensure consistency for all externally-facing content

Senior Technical Writer

  • Led 8 large documentation projects to overhaul existing documentation or create new documentation

  • Coded document design updates and implemented the changes in source projects

  • Mentored other writers by developing and conducting writing workshops

  • Defined terminology for the platform, as part of a larger group

  • Continued performing all duties described below as a Technical Writer II

Technical Writer II

  • Researched product requirements, user stories, and functional specs

  • Collaborated with up to 5 cross-functional scrum teams on a daily basis in an Agile environment

  • Wrote procedures, field descriptions, FAQs, troubleshooting content, and UI text for 10 products

  • Provided user-centered feedback on new features and UX designs, with an emphasis on the importance of written content

  • Conducted user research interviews and usability testing

Oracle Health Sciences Global Business Unit | May 2016 to May 2017

User Assistance Intern

  • Wrote procedures, FAQs, and troubleshooting topics for Oracle HSGBU software products

  • Re-wrote existing documentation to be simpler and more user-centered

  • Performed persona-led heuristic evaluations on product documentation

University of Massachusetts - Dartmouth | Sept 2015 to May 2017

Technical Communications Teaching Fellow

  • Instructor of record for 1-2 class sections of ENL 266: Technical Communications, required for undergraduate Engineering and Computer Science majors 

  • Created daily homework, class assignments, and lesson plans

  • Taught students to write resumes, cover letters, proposals, instructions, technical descriptions, and reports by analyzing audience, purpose, and context

Skills

  • Agile methodology

  • API writing

  • Collaborative writing

  • Competitive analysis

  • Developer documentation

  • Document design

  • Information architecture

  • Mentoring

  • Oral communication

  • Organization

  • Project leadership

  • Proposal writing

  • Public speaking

  • Technical writing

  • Time management

  • User flows

  • User research

  • Usability testing

  • UX writing

  • Wireframing

  • Working within SDLC

Tools

  • Adobe Creative Cloud

  • Atlassian Suite

  • Author-it

  • CSS3

  • Enterprise software

  • ERP systems

  • Figma

  • FrameMaker

  • Git

  • HTML5

  • MadCap Flare and Central

  • Markdown

  • Microsoft 365

  • Microsoft Style Guide

  • Optimal Workshop

  • Postman

  • SaaS

Education

Master of Arts in Professional Writing

May 2017 | University of Massachusetts - Dartmouth

Bachelor of Fine Arts in Creative Writing

May 2014 | Roger Williams University

Certifications

  • Certified MadCap Advanced Developer

  • Certified ScrumMaster